FAQ

What is  your Jewelry made out of?

Zema sells most of its jewelry which are made from 925 sterling silver and gold plated on stainless steel. 

 

Does the Zema Jewelry accept returns?

As part of our COVID-19 response, we will temporarily not allow returns. 
All sales are considered final once purchased. However, refund policy is expected to be updated in the future. Please subscribe to our news letter for latest info. 

 

How will I know whether you received my order that I placed on the web?

After you submit your order, Zemaus.com will immediately send you an e-mail confirming your order was received. You will be sent another e-mail when your order has shipped, which will contain a shipment tracking number for your reference so that you can track your package online.

 

How can I find out my ring size?

We have a ring sizer for you to use, which you can print out and use to measure your finger. Ring Sizer

 

How do I take care of Zema's jewelry?

We suggest you to take off your jewelry before entering shower, pools, and keep away from moisture, perfumes, and alcohol. Also, we recommend you to store your jewelry in close bag or box to preserve its quality.